Last updated: 13 October 2026
1. Who we are
Sejdo Marble (“Sejdo”, “we”, “us”) processes and supplies marble, granite and onyx, and provides stone installation services. We are based at SH3 Bitinckë, Bilisht, 7008, Albania, and operate the website https://sejdomarble.com. We are the controller of the personal data described in this policy.
This policy explains what personal data we collect, why, on what legal basis, how long we keep it and how you can exercise your rights. It applies to website visitors, people who contact us, and our customers, both individuals and businesses such as architects, designers, contractors and developers.
- Address: SH3 Bitinckë, Bilisht, 7008, Albania
- Email: info@sejdomarble.com
- Phone: +355 67 202 2022, +355 67 202 2020, +49 176 320 70 705
2. Legal framework
We process personal data in accordance with Albanian Law No. 124/2024 “On the Protection of Personal Data”, which is aligned with the EU General Data Protection Regulation (GDPR), and with the guidance of the Albanian Commissioner for the Right to Information and Personal Data Protection. We also comply with Albanian consumer protection, accounting and tax laws.
We follow the principles of lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality, and accountability.
3. What data we collect
| Category | What it includes | How we get it |
|---|---|---|
| Enquiries and quote requests | Name, email, phone number, your message, and any project details, measurements, drawings or photos you send us | When you fill in the contact form, email, call or message us |
| Business customers | Name and position of the contact person, company name, business email and phone, company details needed for invoicing | When an architect, designer, contractor or developer contacts us or orders from us |
| Orders and projects | Products ordered, quantities, prices, delivery or installation address, project schedule, payments and invoices | When you place an order or we carry out a project for you |
| Technical data | IP address, browser and device type, date and time of visit, pages visited | Automatically, from our web server |
Please send only the information needed for your project. Drawings and photos of private homes should not include personal documents or images of people.
4. Why we use your data and on what legal basis
| Purpose | Legal basis |
|---|---|
| Answering enquiries and preparing quotes | Steps taken at your request before a contract |
| Supplying products, delivery and installation | Performance of a contract with you |
| Handling complaints and warranty claims | Performance of a contract and legal obligation under consumer protection law |
| Invoicing, accounting, tax and customs | Legal obligation |
| Managing relationships with business customers and partners | Our legitimate interest in running our business |
| Running and securing the website | Our legitimate interest in a working and secure website |
| Defending legal claims | Our legitimate interest |
We do not sell your data, we do not send marketing messages without your consent, we do not use analytics or advertising tracking tools, and we do not make automated decisions that have legal effects on you.
5. Cookies and third-party content
Our website uses only cookies that are necessary for it to work and to keep it secure. We do not use analytics, advertising or tracking cookies.
Some content is provided by third parties:
- Google Fonts – fonts may be loaded from Google’s servers, which receive your IP address.
- Our catalogue – the “Our Catalog” link opens a file on Google Drive, under Google’s own privacy policy.
- Google Maps, Facebook and Instagram – our address and social media icons are simple links. Google or Meta receive data only if you click them.
You can block or delete cookies at any time in your browser settings.
6. Who we share data with
- Transport and delivery partners – your name, phone number and delivery address, to deliver your order.
- Installation partners – where installation is carried out together with partners, only the data needed for the project.
- Customs authorities and agents – for deliveries to Kosovo and North Macedonia, the data required for customs clearance.
- Banks – to process payments.
- Technical providers – our website hosting provider, our web developer Park Studios for website maintenance, and our email service provider. They act only on our instructions.
- Accountants and advisers – under a duty of confidentiality.
- Public authorities – tax authorities, courts and others when the law requires it.
7. International transfers
For deliveries to Kosovo and North Macedonia, we share the data needed for delivery and customs with partners and authorities in those countries. This is necessary to perform the contract you requested. Some technical providers, such as Google, may process data outside Albania, including in the European Union and the United States. Such transfers take place only to countries with an adequate level of protection or with appropriate safeguards such as standard contractual clauses, as required by Law No. 124/2024.
8. How long we keep your data
| Data | Retention period |
|---|---|
| Enquiries and quotes that do not lead to an order | 2 years after the last contact |
| Orders, invoices and accounting records | 10 years, as required by Albanian accounting law |
| Project files, drawings and photos | For the duration of the project and the warranty period |
| Complaints and warranty claims | 2 years after the matter is closed |
| Business customer contact details | For as long as we work together, and up to 2 years after the last order |
| Website server logs | 6 months |
After these periods, data is securely deleted or anonymised.
9. Security
We use appropriate technical and organisational measures to protect your data, including an encrypted connection (HTTPS), restricted access to customer data and regular updates of our website software. If a data breach is likely to put your rights at risk, we will notify the Commissioner within 72 hours and, where the risk is high, inform you without undue delay.
10. Your rights
Under Law No. 124/2024 you have the right to:
- access your personal data and receive a copy;
- correct inaccurate or incomplete data;
- erasure, where we no longer need the data and are not legally required to keep it;
- restrict processing in certain cases;
- object to processing based on our legitimate interests;
- data portability for data you gave us under a contract or consent;
- withdraw consent at any time, without affecting earlier processing.
To exercise your rights, email info@sejdomarble.com with the subject “Personal data request”. We may ask you to confirm your identity. It is free of charge and we will reply within 30 days.
11. Children
Our website is not directed at children under 16, and we do not knowingly collect their data. If you believe a child has given us personal data, please contact us and we will delete it.
12. Complaints and changes
If you believe your data is processed unlawfully, please contact us first so we can resolve it. You also have the right to lodge a complaint with the Albanian supervisory authority:
- Commissioner for the Right to Information and Personal Data Protection
- Address: Rr. “Abdi Toptani”, Nd. 5, Tirana, Albania
- Website: www.idp.al
- Email: info@idp.al
We may update this policy when the law or our practices change. The current version is always published on this page with the date of the last update at the top.